Quality Assurance - Cascadian Building Maintenance, Ltd.

Cascadian Building Maintenance, Ltd., is a locally owned and operated janitorial services company providing a full-range of
janitorial services to commercial customers throughout the Seattle/Bellevue/Tacoma/Everett area for over 16 years!

QUALITY ASSURANCE PROGRAMS

Cascadian Quality Mission Statement

At Cascadian, our Quality Assurance Program is made up of several program models that we adhere to
in order to ensure that each of our customers is receiving the highest quality janitorial service possible for
each of their individual, unique cleaning situations. Each of the quality assurance models, that together
make up our overall Quality Assurance Program are outlined below:

Performance Resolution Program

It is our goal to find any potential problem areas in the quality
of our work before our customers are even aware of them. If
you check our references, we feel you will find that our
customers agree that we are very good at reaching our goals. However, we work in a very labor-intensive business, and we
are human. Should issues come up that escalate to our
customers attention, and any janitorial company that tells you
this will never happen is not being honest, we feel it shows
how good of a company we are and that we take great pride
in addressing and fixing issues right away, we immediately
utilize our "Performance Resolution Program" guidelines.
There are two areas that are extremely critical in our
Performance Resolution Program:

"Communication with our Customer"

and....

"Follow-up with our Staff"

...and they, along with the entire Cascadian closed-loop
communication program, are detailed below.

Please click on the "Performance Resolution Program"
button below to view the entire program...

Cascadian - Proudly serving the Greater Puget Sound Area since 1994

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