Quality Assurance

Quality Assurance Programs

At Cascadian, our Quality Assurance Program is made up of several program models that we adhere to in order to ensure that each of our customers is receiving the highest quality janitorial service possible. Each of the quality assurance models that together make up our overall Quality Assurance Program are outlined below.

Performance Resolution Program

It is our goal to find all problem areas in the quality of our work before our customers are even aware of them. If you check our references, we feel you will find that our customers agree that we are very good at reaching our goals. However, we work in a very labor-intensive business, and we are human. Should issues come up that escalate to our customers attention, and any janitorial company that tells you this will never happen is not being honest, we feel it shows how good of a company we are and we take great pride in addressing and fixing issues right away! There are two areas that are extremely critical in our Performance Resolution Program…"Communication with our Customer" and "Follow-Up with our Staff"…and they, along with the entire Cascadian closed-loop communication program, are detailed below. Please click on the "Performance Resolution Program" button to view the entire program......

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