It’s hard to believe we’ve been servicing the Greater Puget Sound Area for over 16 Years!
Cascadian Building Maintenance was founded in Redmond, Washington, in the spring of 1994. The original goal of creating
a "PREMIER" janitorial service, with a solid customer service oriented business plan, became a reality with the combined efforts
and talents of Steve Normann (Founder/Chairman of the Board) and Tim Reyhons (current Cascadian President).
Together, at that time, the two "Founding Fathers" had over twenty years of janitorial and managerial experience (see their
biographies in the "Management Staff" section) encompassing the Northwest area ranging from Vancouver, Canada, down
throughout the Puget Sound. This experience covered all types of commercial accounts ranging from Class "A" High Rise
Office Buildings, High-Tech, and Medical to Industrial type facilities.
Over the years, with a great quality and customer service track record, Cascadian had an opportunity to expand rapidly. However,
to keep with the original business plan, the urge to expand too rapidly was kept in check and Cascadian continued to slowly
expand and hire quality personnel to fill important leadership roles.
In late 1998, with several customers expanding their operations and more new customers wanting to come on board, Steve
and Tim felt it was time to expand the management staff. Kelly Foster was brought on board as the General Manager. He
had extensive management experience in the janitorial industry (see his biography in the "Management Staff" section) in
the Puget Sound area, and he strongly believed in the Cascadian business plan! With hard work and the dedication of
new and seasoned employees, 1999 was off to an incredible start! As the number of customers continued to grow, another
veteran of the business was needed in our night operations staff and Fernando Soberanis was brought on board. He
began as a Supervisor, and has since become our Night Operations Manager.
In early 2000, it became apparent that more customers were again going expand their operations and other potential customers
were hearing about the quality of service Cascadian was providing. Steve, Tim and Kelly decided it was time to expand the
management staff again, so Greg Davis was brought on board as the Director of Business Development and Miguel Perdomo
was hired as an additional Supervisor. Again, both had years of management experience in the janitorial industry in the
Pacific Northwest region (see their biographies in the "Management Staff" section).
As word of mouth continued to spread about Cascadian, we again decided it was time to expand our management staff
prior to adding on substantially more business so that we would be prepared to expand seamlessly for all of our customers,
both old and new. In early 2001, Manuel Penaloza was promoted to the position of Area Supervisor and Amrital Singh was
promoted to a position of Area Foreperson (see their biographies in the "Management Staff" section). In early 2002, Amritpal
Singh was promoted again to a position as an Area Supervisor and Ira Thomas Jr., another veteran of the janitorial industry
in the Pacific Northwest, was hired as a District Manager (see Ira's biography in the "Management Staff" section).
As our business continued to grow, we
needed to expand our office staff, and add
someone to our staff that could translate
employee documents and safety information
when necessary for our growing staff. In late
2003, Arla Vvanti joined our Office Manager,
Annissa Manolovitz, in our front office and has
been an incredible help in all office operations
(see both of their biographies in the
"Management Staff" section)! We also felt
we needed to expand our Human Resource
capabilities for our growing staff and in early
2004 we hired Kerrie Yeasting, a
Human Resource veteran, to handle and
expand this department for us (see her
biography in the "Management Staff" section)!
Kerrie has been instrumental in
expanding our programs already in place,
as well as instituting new programs to benefit
our employees and our customers alike! With
all of these hiring’s we felt we were poised
to continue to grow and expand our capabilities
to help our current and future customer base.
With these latest hiring's, and the latest additions of another account manager, more office staff and a warehouse manager,
Cascadian is again positioned to continue its growth without sacrificing customer service in the process. At some janitorial
companies, manager's, account representative's and supervisor's are expected to manage 40, 50 and even up to 80
separate accounts (no wonder some customers hardly ever see a representative of their janitorial company...and some janitor's
don't see a supervisor of their employer)! Each Cascadian manager and supervisor has a very small amount of clients that
they work with, allowing manger's to see their customers and supervisor's to see the janitor's on a constant basis. We
bring on management staff prior to expansion so that growth is seamless to our customers, rather than bringing on staff
after everyone is swamped and manager's don't have time to proactively monitor the quality of service and supervisor's don't
have time to train and check each of the employee's they are responsible for.
CORPORATE PHILOSOPHY:
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